Whether you need support for a system we installed or are wanting a consult for a system installed by a third party, we are happy to help.
Purchase Support Value
Terms of Service
Hourly Rate: the hourly rates for Building Integration Inc. support and consultation services are as follows:
Standard hourly rate: $205 per hour
2-hour Block: $310 ($155 per hour)
8-hour Block: $1,116 ($139.50 per hour)
20-hour Block: $2,480 ($124 per hour)
Each site visit within a 60-mile radius of Warwick, NY incurs a $150 mobilization fee regardless of duration.
2-hour, 8-hour, and 20-hour blocks can be purchased in advance, or if your support hours balance has gone into the negative (we will send you a reminder email). If your support hours balance has gone into the negative, you will be invoiced for the negative balance at our Standard hourly rate at the beginning of the next month unless a block has been purchased in the interim.
All support time is billed in 15-minute increments (1/4th hour). There is a 2 hour minimum for new customers. This rate applies Monday through Friday during normal business hours of 8am until 5pm Eastern time. Any work performed outside of these hours (nights and weekends) will be billed at 1.5x our standard hourly rate. Each site visit within a 60-mile radius of Warwick, NY, whether during business hours or outside of these hours, incurs a $150 mobilization fee.
When you purchase a block of hours, those hours are 'banked' for use during our regularly scheduled times. Unused hours never expire.
Satisfaction Guarantee: Any unused hours purchased can be fully refunded within 30 days of the date of purchase if you don't like our service for any reason! Just provide us with constructive feedback, and you can receive full payment back for any unused hours.
Onsite Rate: Onsite services are available anywhere in the US. For any site visit beyond a 60-mile radius of Warwick, NY, contact Building Integration Inc. at firstname.lastname@example.org or +1-845-544-4597 for details.
Scheduling: All engagements with Building Integration Inc. must be scheduled in advance with your assigned technician. Our typical lead time is 3-5 days. If you do not already have an assigned technician, you can schedule time with us by emailing email@example.com or by calling +1-845-544-4597
Emergency Support: please note that Building Integration Inc. is NOT a 24/7 emergency support provider. If you have an urgent issue, we will do our best to address it and get it resolved as quickly as possible, however, we can not guarantee immediate availability. Response time can only be guaranteed only by purchasing our support blocks.
Invoicing: Building Integration Inc. sends out invoices on the 1st of each month (or next business day if the 1st falls on a Saturday or Sunday) for any work performed in the preceding month. If the estimated amount of work to be performed is deemed excessive, we may require a larger deposit than the standard 2-hour minimum. All invoices are NET15, and there is a 10% late charge applied to any invoices that remain unpaid after 30 days.
Payments: Invoices are sent out electronically, and can be paid online with a credit card or EFT. Checks and cash are also accepted. Please arrange payment prior to your invoice's due date.
Outstanding Balances: If there are any balances outstanding for more than 30 days, no additional work will be performed until the existing balance is made current.
Support and Consultation Warranty: Due to the nature of consultation and support, there is no warranty or guaranty on hourly support work. Each hour that we work is considered billable regardless of the outcome of said work. While we will make recommendations on the level of effort required to implement a solution or fix an issue, it is up to you to let us know if there is a cap on the number of hours we spend per engagement.
Termination: Either party may terminate services within 60 days from the date of purchase by notifying the other party in writing or via email. Any hours worked prior to the termination are still considered billable hours, and unused hours within the 30-days can be fully refunded. Hours that fall outside of the 30-day window can still be refunded, but there is a 25% penalty on unused hours.